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Terms & policies

  
Shipping policies
 
Manhattan delivery:
Delivery orders in Manhattan are $18. All orders must be placed by 4 PM for next day delivery. In order to process any pastry, cake, or savory order you MUST enter your delivery date on the delivery box provided for the item. Deliveries are only available in Manhattan to 110th St. Monday through Friday from 11 AM to 2 PM (no delivery on Saturday or Sundays).
So, orders placed after 4pm on Friday cannot be delivered till Tuesday. Someone must be present to sign for the delivery.

Modifications or cancellations of orders require 24 hours notice. Orders received with less than a 24 hour time frame are final sales and cannot be canceled or modified. All orders are subject to availability. If a shortage exists for any item you will be notified.

***Note for DELIVERY or PICK UP in Manhattan:
All orders must be placed by 4 PM the day
prior to the specified delivery or pick up date. Orders placed after 4 PM on Friday cannot be delivered or picked up until Tuesday. At checkout please indicate the date you would like to receive your order.



FedEx:
When you order products from Payard you can be assured we will ship your merchandise with the utmost care. The freshness of the product will be just as if you had come to one of our boutiques.


We carefully pack your purchased items so that they will reach you intact. They are packed in shipping cartons using air bubble cushions to hold them in place and protect them from bumps.
  
Please check the information below to review our shipping policies.


Shipping Options

FedEx 2 Day                      2 business day
FedEx Express Saver          
2 to 4 business days
FedEx Standard Overnight    Next business day
No delivery on Saturdays



We ship Monday through Thursday. Any orders received after 3 PM will be processed the next business day.


Perishables

Please note that for all perishable items, we highly recommend to ship STANDARD OVERNIGHT (next business day) to ensure your product arrives in superb condition. As needed, your order will be packed with an ice pack for the summer season.

From October to May (winter time), you can ship 2 BUSINESS DAYS.


Return policy
 
If you are unsatisfied with the product received for any reason, simply return it in their original packaging and we will refund the cost. Does not include shipping charges.
 

Shipping restrictions

We only ship in the US territory. For Alaska and Hawaii please contact our customer service at sales@payard.com for assistance.

We do not ship to P.O. Boxes and APO/FPO


Customer service

If you have any additional questions or specific inquiries about your order, please send us an email sales@payard.com

Delivery restrictions

We only deliver in Manhattan, from 110th Street to Downtown-Monday through Saturday.

Please place your order before 4pm EST to be picked-up or delivered the following day during regular business hours.

By signing your receipt, you certify that all pastries and/or confectionary items ordered were received without any damage or flaws. Payard is not liable for any damage that may occur after the signature is obtained.


Here are the different steps:

1. Fill out your order: select the products that you wish to order and add them to your shopping basket

2. Select the date and time of pick-up or delivery

3. Pay for your order online

4. Once you have paid, you will receive an email confirming your order

5. Print out this email to pick-up your order


Privacy policy

Secure transactions and payments
Protecting your online order information is very important to us. We use Secure Socket Layer (SSL), the industry-standard encryption technology that ensures the safety and security of your online orders.

Use and disclosure of information

We use the information we collect to process your purchase transactions, and to send you marketing and promotional materials by mail or email if desired. We will not share your information with any third parties.